Service Management Professional
Service Manager
Service Delivery Manager
Service Management Professional
Service Manager
Service Delivery Manager
Hello ! I’m Daan Timmer.
A Service Management professional based in Amsterdam, the Netherlands.
You've landed on my website, your gateway to my professional journey. Here, you can explore my resume, dive into the projects I've handled, and discover more about who I am.
Did I pique your interest? Don't hesitate to get in touch!
With my extensive experience, I've successfully improved customer experiences and increased business efficiency.
Utilizing my skills in Project Management, I've effectively guided teams to accomplish objectives and exceed project deliverables.
Through my experience in Customer Relations, I positively impact client satisfaction and foster productive partnerships.
With my combined skills in Supplier Management and Negotiation, I enhance delivery processes and secure beneficial agreements.
I've been working as a Service Manger in the IT industry for more then eight years now. I've always been driven by a deep commitment to making my clients' experiences the best they can be. Over the years, I've had the opportunity to collaborate with a wide range of clients across numerous IT disciplines.
The last four years, my focus as a Service Manager has been predominantly in the realm of delivering and managing Digital Workspace Services, with a multitude of different suppliers.
Advancing IT Workspace Service Quality through effective supplier relationships and performance improvement.
Optimized IT Services and enhanced client relations at the Municipality of Amsterdam.
Implemented ITIL-based approaches and directed major recovery program at the Municipality of Amsterdam.
Graduated in IT System Management. Equipped with comprehensive knowledge of IT systems, development, implementation and maintenance.
Graduated in Application Development. Proficient in designing, developing and implementing web applications.
Hello! I’m Daan. Ten years ago, when I was 18, I started working in IT, and it’s been a fascinating…
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