Advancing IT Workspace Service Quality through effective supplier relationships and performance improvement.
Daan Timmer
Service Management Professional
Service Manager
Service Delivery Manager
Daan Timmer
Service Management Professional
Service Manager
Service Delivery Manager
Resume
Experience
2021 - Present
(Senior) Service Manager
City of Amsterdam
2019 - 2021
Service Delivery Manager
City of Amsterdam
Optimized IT Services and enhanced client relations at the Municipality of Amsterdam.
20017 - 2018
Service Manager
City of Amsterdam
Implemented ITIL-based approaches and directed major recovery program at the Municipality of Amsterdam.
Education
2012 - 2014
Horizon College - System Management
Purmerend, the Netherlands
Graduated in IT System Management. Equipped with comprehensive knowledge of IT systems, development, implementation and maintenance.
2010 - 2012
Horizon College - Application Development
Purmerend, the Netherlands
Graduated in Application Development. Proficient in designing, developing and implementing web applications.
Skills
general skills
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Relationship Management
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Risk Management
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Customer Satisfaction
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Budgeting
Languages
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Dutch
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English
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German
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Spanish
soft skills
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Communication90%
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Teamwork80%
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Leadership75%
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Conflict Resolution90%
Knowledge
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Technology expertise (Microsoft O365, Azure, Cloud, Unified Communications)
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Data analysis and reporting
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Project management
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Organization
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Service management systems (TOPdesk, ServiceNow)
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Goverment and policy advising
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Planning
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Frameworks (Agile/Scrum/Lean)